Support

We usually reply within two business days.

Need help with WindDown? Email info@prrenovatio.com and include your iOS version and a short description of what happened. Screenshots help.

Common questions

Shields are not turning on at wind-down time

• Open iOS Settings, then Screen Time, and confirm WindDown still has permission. If you recently revoked it, the app will ask you to re-enable it when you open it.
• Open WindDown and check that tonight's schedule is enabled on the Home screen.
• Restart your iPhone. The Screen Time system occasionally needs it after an iOS update.

An app I need every night keeps getting shielded

Open WindDown, go to Allowed Apps, and add it to your allowlist. Changes apply from the next wind-down window.

I traveled and my schedule fired at the wrong time

Schedules follow your device's local time. After a time zone change, open the app once so it can refresh tonight's window. If it still looks wrong, email us with your route and we will investigate.

I want my data or my account removed

Follow the steps on the Delete Account page. In short: Settings, Account, Delete account inside the app, or email us and we will handle it within 30 days.

Something else?

Email us. Feature ideas welcome too, especially from people who actually got more reading done.